How we handle your data
Terms of Service
Terms and Conditions for using our services
What information we collect, how we use it and what choices you have
How we handle refund requests
Thanks for using Layered Market! Our mission is to create the most useful plugins for your website. Here we describe how we collect, use and handle your personal information when you use our websites, software and services (“Services”). For more information and details, please see our Support page.
What & Why
We collect and use the following information to provide, improve and protect our Services:
Account information. We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account, upgrade to a paid subscription and set up two-factor authentication (such as your name, email address, phone number, payment info and physical address).
Your Stuff. Our Services are designed to make it simple for you to host or manage your plugins, data and so on (“Your Stuff”), collaborate with others and work across multiple devices. To make that possible, we store, process and transmit Your Stuff as well as information related to it. This related information includes your profile information, which makes it easier to collaborate and share Your Stuff with others, as well as things like the plugin information, the time it was created, collaborators and usage activity. Our Services provide you with different options for sharing Your Stuff.
Usage information. We collect information relating to how you use the Services, including actions you take in your account (such as downloading, hosting and using plugins). We use this information to improve our Services, develop new services and features, and protect our users. Please refer to our Support page for more information about how we use this usage information to improve our Services.
Device information. We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.
Cookies and other technologies. We use technologies such as cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. If our systems receive a DNT:1 signal from your browser, we’ll respond to that signal as outlined here.
Marketing. We give users the option to use some of our Services free of charge. These free Services are made possible by the fact that some users upgrade to one of our paid Subscriptions. If you register for our free Services, we will, from time to time, send you information about upgrades when permissible. Users who receive these marketing materials can opt out at any time. If you do not want to receive marketing materials from us, simply click the ‘Unsubscribe’ link in any email, or update your preferences in the Notifications section of your personal account.
Bases for processing your data. We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent that we process your personal data for other purposes, we ask for your consent in advance or require our partners to obtain such consent.
We may share information as discussed below, but we won’t sell it to advertisers or other third parties.
Other users. Our Services display information such as your name, profile picture and email address to other users in places like your user profile, sharing notifications and link choice pages. You can also share Your Stuff with other users if you choose.
Certain features let you make additional information available to others.
Other applications. You can also give third-party providers access to your information and account, for example via Layered APIs. Just remember that their use of your information will be governed by their privacy policies and terms.
Law & order and the public interest. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process or appropriate government request; (b) protect any person from death or serious bodily harm; (c) prevent fraud or abuse of Layered or our users; (d) protect Layered’s rights, property, safety or interest; or (e) perform a task carried out in the public interest.
Stewardship of your data is critical to us and a responsibility that we embrace. We believe that your data should receive the same legal protections regardless of whether it’s stored on our Services or on your home computer’s hard drive.
Security. We have a team dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on features to keep your information safe in addition to things like two-factor authentication, encryption of data at rest, and alerts when new devices and apps are linked to your account. We deploy automated technologies to detect abusive behaviour and content that may harm our Services, you or other users.
User controls. You can access, amend, download and delete your personal information by logging in to your Layered account and going to your account settings page. You can also limit the way we collect and use your data on the user control page of your Layered account.
Retention. When you sign up for an account with us, we’ll retain information you store on our Services for as long as your account is in existence or for as long as we need it to provide you with the Services. If you delete your account, we will initiate deletion of this information after 30 days. But please note: (1) there might be some latency in deleting this information from our servers and backup storage, and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes or enforce our agreements.
Around the world. To provide you with the Services, we may store, process and transmit information in European Union, United States and locations around the world, including outside your country. Information may also be stored locally on the devices you use to access the Services.
EU-US Privacy Shield and Swiss-US Privacy Shield. When transferring data from the European Union, the European Economic Area and Switzerland, Layered relies on a variety of legal mechanisms, including contracts with our customers and affiliates. Layered complies with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use and retention of personal information transferred from the European Union, the European Economic Area and Switzerland to the United States. You can find Layered’s Privacy Shield certification here. You can also find out more about Privacy Shield at https://www.privacyshield.gov.
If we are involved in a reorganisation, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal, and outline your choices in that event.
Your right to control and access your information
You have control over your personal information and how it is collected, used and shared. For example, you have a right to:
- Erase or delete all or some of Your Stuff in your Layered account.
- Change or correct personal data. You can manage your account and the content contained in it, as well as edit some of your personal data, through your account settings page.
- Access and take your data. You can download a copy of Your Stuff in a machine-readable format from your account page.
Do you have questions or concerns about Layered, our Services and privacy? Contact our Data Protection Officer at [email protected]. If they can’t answer your question, you have the right to contact your local data protection supervisory authority.
Updated 1 October 2018